Refund and Cancellation Policy

Last updated: September 29, 2026

This policy explains how subscriptions, cancellations, and refunds work for Regnax, available at b2b.regnax.ai (the "Service"), operated by HyperEZ Inc. ("HyperEZ", "we", "us", or "our").

1. Subscription billing

Paid plans (Starter, Pro, and Scale) are subscriptions billed monthly in advance. Each billing cycle grants your monthly credit allotment, where 1 credit equals $0.01 of usage. Your subscription renews automatically each month until you cancel.

2. How to cancel

You can cancel at any time from the console: open Billing, choose Manage subscription, and cancel in the Polar customer portal that opens. You can also contact us at support@regnax.ai. Cancellation stops future renewals. It does not, by itself, trigger a refund of the current period.

3. What happens to your access and credits

When you cancel, your plan remains active until the end of the current paid billing period, and you keep access to the Service and your remaining monthly credits through that period. At the end of the period, the subscription does not renew and the monthly allotment for the next period is not granted. By default, we do not provide proration or refunds for partial periods or unused credits, except where required by applicable law.

4. How refunds are paid

Refunds, where applicable, are returned through the payment path you used:

• Polar (subscriptions and USD top-ups): Polar (Polar Software Inc.) processes these payments as our Merchant of Record. Refunds are issued through Polar and returned to the original payment method. Your purchase is also subject to Polar's terms and policies.
• KRW card payments via PortOne: where this option was used, approved refunds are processed through PortOne (PortOne Inc.) back to the card used for the payment.
• Bank transfer (Korea): approved refunds are arranged with you directly by email, and the related tax invoice is handled as required by Korean tax rules.

5. How to request a refund

To request a refund, contact us at support@regnax.ai with your account email and the relevant order or invoice details. We review refund requests on a case-by-case basis and in line with applicable consumer protection law. Approved refunds are processed through the original payment path described above.

6. Chargebacks

If you have a billing concern, please contact us first at support@regnax.ai so we can help resolve it quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension or termination of your account while the dispute is reviewed.

7. Contact

For any questions about cancellations or refunds, contact us at support@regnax.ai.